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Refund & Cancellation Policy

Last updated: 12 July 2026  ·  Effective: 12 July 2026

This Refund & Cancellation Policy (“Policy”) applies to all paid subscriptions to CreatorPulse, operated by Tamilselvan Kalimuthu, Madurai, Tamil Nadu, India (“CreatorPulse”, “we”, “us”). It should be read alongside our Terms of Service.

1. Free Trial

All new CreatorPulse accounts receive a 14-day free trial of the Pro plan. No credit card or payment information is required to start a trial. You have full access to Pro features during the trial period. At the end of your trial, your account will revert to the Free tier unless you subscribe to a paid plan.

Each account is eligible for one free trial only. Subsequent accounts created to circumvent this limit will be terminated under our Acceptable Use Policy.

2. Subscription Billing

Paid subscriptions are billed monthly in advance, on the date you first subscribed (your “billing date”). Payments are processed by Stripe (international) or Razorpay (India). By subscribing, you authorise us to charge your payment method automatically on each billing date until you cancel.

You will receive an email receipt for each successful payment. If a payment fails, we will retry within a reasonable period and notify you by email. Continued failure may result in service suspension.

3. Cancellation

You may cancel your Pro subscription at any time through the billing portal in your account settings, or by emailing hello@creatorpulse.io.

  • Cancellation takes effect at the end of your current billing period.
  • You will retain full access to Pro features until that date — we do not cut off access immediately upon cancellation.
  • After the billing period ends, your account reverts to the Free tier. Your data is retained; you can re-subscribe at any time.
  • We do not charge cancellation fees.

4. Refunds

4.1 7-Day Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied, you may request a full refund within 7 days of your first payment. This guarantee applies once per account and does not apply to renewal payments.

To request a refund under this guarantee, email hello@creatorpulse.io with the subject “Refund Request — 7-Day Guarantee” within 7 calendar days of your first charge. We will process the refund promptly, no questions asked.

4.2 Refunds After 7 Days

After the 7-day window, subscription payments are generally non-refundable as the Service has been made available to you. We will not refund partial billing periods upon cancellation.

However, we will consider refunds on a case-by-case basis in the following exceptional circumstances:

  • Extended platform outages directly caused by CreatorPulse exceeding 72 continuous hours during a paid billing period;
  • Duplicate charges due to a billing error on our part;
  • Payments made after a cancellation request that was confirmed by us;
  • Where required by applicable consumer protection law.

To request a discretionary refund, email hello@creatorpulse.io with your account email, date of charge, amount, and reason. We will respond within 3 business days.

4.3 Consumer Rights (EEA and UK)

If you are a consumer located in the European Economic Area or United Kingdom, you may have a statutory right of withdrawal of 14 days from the date of purchase under the Consumer Rights Directive or Consumer Contracts Regulations 2013, respectively.

By subscribing and immediately using the Service (including during a free trial immediately preceding the subscription), you expressly request us to begin performance before the withdrawal period expires, and you acknowledge that you lose your right of withdrawal once the Service has been fully performed. If we have not fully performed the Service, you may exercise your right of withdrawal by contacting us at hello@creatorpulse.io. If a partial refund is due, we will calculate it based on the proportion of the service period elapsed.

4.4 Indian Consumer Rights

If you are a consumer located in India, your rights under the Consumer Protection Act, 2019 are not excluded by this Policy. If you believe you have received a deficient service, you may raise a complaint with us at hello@creatorpulse.io. We will endeavour to resolve all complaints within 7 business days.

5. Processing Time

Approved refunds are processed within 5–10 business days. The time for the credit to appear in your account depends on your card issuer or payment provider and may take an additional 3–5 business days beyond our processing time. Refunds are made to the original payment method used for the charge.

6. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, the downgrade takes effect at the end of the current billing period. We do not provide pro-rated credits for the remaining period at the higher tier, except where required by applicable law.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified by email or in-app notice at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

8. Contact

For all refund and cancellation queries:

CreatorPulse
Email: hello@creatorpulse.io
Response time: within 3 business days (Mon–Fri, IST)