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Terms of Service

Last updated: 12 July 2026  ·  Effective: 12 July 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and CreatorPulse, a software service operated by Tamilselvan Kalimuthu, Madurai, Tamil Nadu, India (“CreatorPulse”, “we”, “us”, “our”), governing your access to and use of the CreatorPulse platform available at www.getcreatorpulse.comand related APIs, mobile applications, and services (collectively, the “Service”).

By creating an account, clicking “Sign in”, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to “you” include that organisation.

1. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) to use the Service. By accepting these Terms, you represent that you meet this requirement. We do not knowingly permit persons under 18 to create accounts. If we learn that a User is under 18, we will terminate their account immediately.

2. Description of the Service

CreatorPulse is an AI-powered content intelligence platform for social media creators. The Service provides:

  • Comment ingestion: automated retrieval of public comments from your connected social media accounts (YouTube, Instagram, Facebook, TikTok, LinkedIn) via their respective official APIs;
  • AI analysis: sentiment analysis, topic clustering, and audience insight generation using large language models (currently Anthropic Claude);
  • Content recommendations: AI-generated video title, post idea, and content-format suggestions derived from your comment data;
  • Content planner: a scheduling and drafting workspace for planning and publishing content to connected platforms;
  • Trend alerts: email notifications when audience topics show significant engagement spikes.

The Service is provided as a software-as-a-service (“SaaS”) subscription. We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice where practicable.

3. Account Registration and Security

3.1 Registration. You may sign in using Google OAuth or email one-time passcode (OTP). You must provide accurate and complete information and keep your account information up to date.

3.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify us immediately at hello@creatorpulse.io if you suspect any unauthorised access to your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

3.3 One Account Per User. You may not create multiple accounts to circumvent usage limits, trial restrictions, or any suspension or termination we have applied to a prior account.

3.4 Business Accounts. If you connect the Service to social media accounts owned by a business or organisation, you represent that you have the authority of that business or organisation to do so and to grant us the access rights described in these Terms.

4. Connected Platform Authorisations

4.1 OAuth Grants. To provide the Service, we require you to authorise CreatorPulse to access your accounts on third-party platforms including Google/YouTube, Meta (Instagram, Facebook), TikTok, and LinkedIn via OAuth 2.0. By connecting a platform, you grant us a limited, revocable licence to access that platform account solely as necessary to provide the Service features you request.

4.2 Scope of Access. We request only the minimum scopes required for each feature:

  • YouTube: youtube.force-ssl — to read your channel metadata and public comment threads. We do not post, edit, delete, or upload content on your YouTube channel.
  • Instagram / Facebook: instagram_business_basic, instagram_business_manage_comments, instagram_business_manage_insights, instagram_business_content_publish, pages_show_list, pages_read_engagement — to read posts, comments, and insights, and to publish content you explicitly schedule through the planner.
  • TikTok / LinkedIn: profile and post metadata for connected accounts.

4.3 Revocation. You may revoke any platform connection at any time from the Platforms page in your dashboard, or directly from the third-party platform’s settings. Revocation stops future data retrieval but does not automatically delete historical data already stored; you may request deletion under clause 12.

4.4 Third-Party Platform Terms. Your use of connected platforms remains subject to those platforms’ own terms of service and policies. We do not control and are not responsible for any changes to third-party API availability, rate limits, or policy restrictions that affect the Service.

5. Subscription Plans and Billing

5.1 Plans. CreatorPulse offers:

  • Free Trial: a 14-day trial of the Pro plan, available once per account, with no payment required to start;
  • Pro Plan: a paid monthly subscription giving access to the full feature set;
  • Additional plans as may be published on our pricing page from time to time.

5.2 Billing. Paid subscriptions are billed in advance on a monthly cycle. Payment is processed by Stripe (for international payments) or Razorpay (for payments from India). By subscribing, you authorise us to charge your payment method on a recurring basis until cancellation.

5.3 Taxes. All fees are exclusive of applicable taxes. Where required by law (including GST in India or VAT for EEA customers), applicable taxes will be added to your invoice. You are responsible for any withholding taxes required in your jurisdiction.

5.4 Price Changes. We may change subscription prices at any time. We will give you at least 30 days’ notice of any price increase before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the new price.

5.5 Cancellation. You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period for which you have paid. We do not provide pro-rated refunds for unused time within a billing period, except as set out in our Refund Policy.

5.6 Failed Payments. If a payment fails, we will retry the charge and notify you by email. If payment remains outstanding after reasonable retries, we reserve the right to downgrade or suspend your account until payment is received.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • violate any applicable local, national, or international law or regulation, including data protection laws, intellectual property laws, and export control laws;
  • use the Service to access, store, process, or transmit material that is unlawful, defamatory, obscene, fraudulent, or in violation of any third party’s rights;
  • attempt to gain unauthorised access to any part of the Service, or to any other account, computer system, or network connected to the Service;
  • circumvent, disable, or interfere with security features of the Service, including rate limiting, authentication, or access controls;
  • use the Service to scrape, harvest, or collect data from third-party platforms in a manner that violates those platforms’ terms of service;
  • use automated tools, bots, scrapers, or scripts to access or interact with the Service except through our published APIs with our prior written consent;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
  • sub-license, resell, rent, lease, transfer, or otherwise commercially exploit the Service without our express written consent;
  • introduce viruses, trojans, worms, logic bombs, or other malicious code into the Service;
  • use the Service in any way that could damage, disable, overburden, or impair our servers or networks;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • use the Service to send unsolicited communications (spam);
  • use the Service to generate content that violates the terms of connected third-party platforms (YouTube, Instagram, TikTok, LinkedIn, Facebook).

Violation of this policy may result in immediate suspension or termination of your account without refund.

7. AI-Generated Content

7.1 Nature of AI Output. The content suggestions, video titles, topic labels, and other AI-generated outputs produced by the Service (“AI Output”) are generated by machine learning models and are provided for informational and inspirational purposes only. AI Output may be inaccurate, incomplete, or inappropriate for your specific circumstances.

7.2 Your Responsibility. You are solely responsible for reviewing, editing, and making decisions based on AI Output before use. We do not warrant that AI Output is accurate, original, non-infringing, or fit for any particular purpose. You must not publish AI Output without independent review.

7.3 Ownership of AI Output. To the extent permitted by applicable law, AI Output generated from your data is provided to you and we do not claim ownership of it. However, because similar outputs may be generated for other users, we do not guarantee that AI Output is unique or exclusive to you.

7.4 No Professional Advice. AI Output does not constitute legal, financial, marketing, medical, or any other form of professional advice. Do not rely on it as such.

8. Intellectual Property

8.1 Our IP. The Service, including its software, design, databases, algorithms, AI models, trademarks, and documentation, is owned by or licensed to CreatorPulse and is protected by applicable intellectual property laws. These Terms do not transfer any ownership rights in the Service to you.

8.2 Licence to You. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription.

8.3 Your Content and Data. You retain all ownership rights in your social media content, comment data, and any other materials you provide to the Service (“Your Data”). By using the Service, you grant CreatorPulse a limited, worldwide, royalty-free licence to access, store, process, and analyse Your Data solely to provide and improve the Service for you. We do not use Your Data to train AI models or to provide services to other customers.

8.4 Feedback. If you submit feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.

9. Data Protection and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our Privacy Policy.

Where you are an individual using the Service for your own creator account, you are the data subject and we are the data controller of your personal data.

Where you are a business using the Service to process data about your audience, to the extent you have collected personal data from your followers (such as through direct message features), you are the data controller and we are the data processor. In such cases, our Data Processing Addendum (“DPA”) applies and is available on request at hello@creatorpulse.io.

10. Third-Party Services and Links

The Service integrates with third-party platforms and services (Google, Meta, TikTok, LinkedIn, Stripe, Razorpay, Anthropic, Resend, Supabase, Vercel). These services are governed by their own terms of service and privacy policies. We are not responsible for the practices, availability, or content of any third-party service. Links to third-party websites are provided for convenience only and do not imply our endorsement.

11. Warranties and Disclaimers

11.1 THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) any defects will be corrected; (c) the Service or the servers that make it available are free of viruses or other harmful components; (d) the results obtained from use of the Service will be accurate or reliable.

11.3 Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusions are not permitted, they shall apply to the maximum extent permitted by applicable law.

11.4 Uptime. We target 99% monthly uptime for the core Service but do not provide a legally binding SLA at this time. Scheduled maintenance will be communicated in advance where practicable.

12. Limitation of Liability

12.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREATORPULSE AND ITS OPERATORS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • any indirect, incidental, special, consequential, or punitive damages;
  • loss of profits, revenue, data, business, or goodwill;
  • costs of substitute services;
  • damages resulting from unauthorised access to or alteration of your transmissions or data;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate Cap. Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to CreatorPulse in the 12 months immediately preceding the event giving rise to the claim; or (b) INR 5,000 (or equivalent).

12.3 Exceptions. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

12.4 Consumer Rights. If you are a consumer in the EEA or UK, your statutory rights are not affected by these limitations.

13. Indemnification

You agree to defend, indemnify, and hold harmless CreatorPulse and its operators, affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of any third-party right, including intellectual property rights or privacy rights; or (d) any dispute between you and a third-party platform (YouTube, Meta, TikTok, LinkedIn).

14. Term and Termination

14.1 Term. These Terms remain in effect for as long as you have an active account or use the Service.

14.2 Termination by You. You may terminate your account at any time by deleting it from Account Settings or by emailing hello@creatorpulse.io. Termination does not entitle you to a refund except as provided in our Refund Policy.

14.3 Termination by Us. We may suspend or terminate your access to the Service immediately and without prior notice if: (a) you materially breach these Terms and fail to cure the breach within 7 days of notice (where the breach is capable of cure); (b) you breach the Acceptable Use Policy; (c) we are required to do so by law or a court order; or (d) we reasonably believe continued access poses a security risk to us or other users.

14.4 Effect of Termination. Upon termination: (a) all licences granted to you cease immediately; (b) you must cease all use of the Service; (c) we will delete your data in accordance with our Privacy Policy and as required by law. Sections 7, 8, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law and Dispute Resolution

15.1 Governing Law. These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Jurisdiction. Subject to clause 15.3, you submit to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India for the resolution of any dispute arising out of or in connection with these Terms or the Service.

15.3 Consumer Rights (EEA/UK). If you are a consumer resident in the European Economic Area or United Kingdom, you retain the right to bring proceedings in the courts of your country of residence and to benefit from any mandatory consumer protection laws applicable in your jurisdiction that cannot be disapplied by contract.

15.4 Informal Resolution. Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute informally by contacting hello@creatorpulse.io and allowing 30 days for resolution.

15.5 Indian Law Specifics. These Terms are subject to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (DPDPA), as amended from time to time.

16. General Provisions

16.1 Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and CreatorPulse regarding the Service and supersede all prior agreements, representations, and understandings.

16.2 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

16.3 Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.

16.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms (or our rights and obligations under them) in connection with a merger, acquisition, sale of assets, or by operation of law.

16.5 Force Majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or third-party platform outages (including Google, Meta, and TikTok API downtime).

16.6 Notices. We may give notice to you by email to the address associated with your account or by posting a notice on the Service. Notices to us must be sent to hello@creatorpulse.io.

16.7 Changes to Terms. We may modify these Terms at any time. We will provide at least 14 days’ notice of material changes by email or in-app notification. Continued use of the Service after the effective date of the updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

16.8 Language. These Terms are drafted in English. Any translations are provided for convenience only; in the event of conflict, the English version prevails.

Contact

CreatorPulse
Operated by Tamilselvan Kalimuthu
Madurai, Tamil Nadu, India
Email: hello@creatorpulse.io